Refund policy
1. Refund Policy
Satisfaction Guarantee
At crazEsharp, every knife we sharpen is backed by our 100% satisfaction guarantee. If you're not happy with the results, contact us within 7 days of receiving your knives and we'll make it right — at no additional charge.
Mail-In Service Issues
If your knives are returned and the sharpening does not meet your expectations:
- Email us at billc@crazesharp.com with your order number and a description of the issue.
- We'll arrange for you to send the knives back (return postage covered by crazEsharp for service errors).
- We'll re-sharpen and return them within our standard 24–48 hour turnaround from the time we receive them back.
Damage Claims
We handle every knife with care. In the rare event a knife is damaged during the sharpening process, we will:
- Assess the damage and work with you on a fair resolution, which may include a full or partial refund, store credit, or replacement of equivalent value.
- Damage claims must be reported within 7 days of delivery with photographic evidence.
We are not responsible for pre-existing damage, chips, or defects present before knives were sent to us.
Refund Requests
Refunds are not issued simply because a knife was not sharpenable (e.g., severely damaged, broken tip, or unsuitable steel). If we determine a knife cannot be safely sharpened, we will return it to you and charge only for knives that were serviced.
Approved refunds are processed to your original payment method within 5–10 business days.
Subscriptions
See our Terms of Service for subscription cancellation and billing policies.